The Importance of Verifying Patient Eligibility

When does your practice verify patient eligibility, co-pays and deductibles? If your answer is anything other than “in advance,” you are wasting valuable time and money. Why is verifying patient eligibility in advance such a necessity for today’s practice?

The Patient Verification Process

When a patient visits, your office needs to know what their insurance company requires for co-pays and deductibles in addition to the patient’s eligibility for services. This can be done by using the patient’s insurance card to verify information with the carrier. While primary care doctors typically only worry about whether or not the insurance is valid and what the patient’s financial responsibility is, specialists are often under different sets of rules. Waiting to verify a referral or specialist eligibility until a patient shows up for their appointment is never a good idea.

In addition to the above, your practice also needs to know whether you are considered in network or out of network. Are you seeing Medicare patients? Understanding the benefits that your patient has is critical, because many patients confuse Medicare Managed Care Plans with other Medicare offerings.

Checking in Advance is Critical

If you aren’t already convinced after reading the above, consider how much time it takes you to verify that information for each patient. Some insurance companies have excellent customer service, while others take at least 30 minutes to reach on the phone. If a patient comes in without a referral, your receptionist will spend valuable time trying to track down the referral instead of assisting other patients.

Verifying New Patients

Every time a new patient calls to schedule an appointment, take the time to discuss their insurance coverage with them and forward any necessary paperwork. Investing a small amount of time before the initial appointment can save money and time the day of. To determine a patient’s insurance eligibility, you should always collect the following:

  • Name and date of birth
  • Name of the primary insured
  • Social security number of the primary insured
  • Carrier
  • ID number and group number
  • Contact information for the insurance company (should be listed on the insurance card)

Next, take the time to call the insurance company and confirm:

  • That the patient is currently covered by the insurance
  • The coverage effective dates
  • Whether your practice is in network or out of network
  • If the services that the patient will be receiving are covered
  • If a referral or pre-authorization is needed

Verifying Current Patients

Every time you see a current patient, verify that nothing has changed with their insurance since their last visit. Again, a little bit of time invested before they come to your office will ensure prompt payment and correct eligibility.

Bring Your Verification Into the Modern World

For a faster way of verifying patient eligibility, use a web-based system like IntakeQ. Your practice can load intake forms directly to a secure website and get notified every time a patient completes them. This allows you to verify eligibility in advance and without the hassle.

Vetters Practice Management Consulting

Vetters Enterprises specializes in practice management, revenue cycle optimization, and private practice business support. We can perform detailed assessments of your practice or facility and identify potential issues. Let us keep your business as healthy as you keep your patients! Give us a call at (443) 352-0088.

Credentialing 101

Setting up private practice billing can be an intimidating process, especially if you aren’t sure where to start. The first step of the process is always credentialing with insurance companies so that you will appear on their website, in their brochures and in their patient information booklets as a qualified provider. 

Why is Credentialing Important?

If you are not credentialed with a certain insurance provider, you will need to bill the company as an out-of-network provider. Many times, insurance companies will deny these claims and the patient will be stuck with the bill. Most government-based insurance companies like Medicaid, Tricare and Medicare will not pay for any out-of-network services. Practices without credentials will not be able to attract as many patients and might lose patients due to steep out-of-network bills. 

The Basics of Credentialing

The credentialing process typically takes from 90-120 days. Before you get started, make sure that you have the following in place:

  • A separate tax ID number for your practice
  • Malpractice insurance
  • An NPI number
  • A state license for the state you are operating in
  • Knowledge of your taxonomy code if you plan on treating Medicare and Medicaid patients
  • A profile on CAQH.org, a very common credentialing database that most major insurance companies look at
  • A practice location and address

When you are ready to begin the credentialing process reach out to Vetters Enterprises for assistance in managing all the nitty gritty details, or start by contacting the insurance companies that you want to be credentialed with to get applications. Always review contracts before you sign them so that you are familiar with the documentation standards, claim submission standards, appeals processes, free schedules, CPT codes and diagnosis codes. Once you are an approved and credentialed provider with an insurance company, you will gain access to their online provider website. Online tools are a great way to keep track of claims and appeals as they occur.

Need More Assistance?

There’s no denying that the credentialing period is a daunting and lengthy one, which is why Vetters Enterprises is here to help! Looking for a way that your practice can alleviate the stress of having to go it alone? At Vetters Enterprises, we’ll manage everything and take care of all the nitty gritty details during your credentialing period, so that you can get back to what is most important – taking care of your patients.

Vetters Enterprises specializes in practice management, revenue cycle optimization and private practice business support. We can also perform detailed assessments of your practice or facility and identify potential issues. Let us keep your business as healthy as you keep your patients! Give us a call at (443) 352-0088.