How to Find Patient Data for Value-Based Care Report Requirements

The increased emphasis on value-based care requires doctors and practices to compile detailed patient data for reporting. However, that’s much easier than it sounds! The technology needed to track patient data is available, but also expensive and time-consuming to use. The data that you need isn’t always easily accessible, as patients move from provider to provider (and system to system). How can you find the patient data you need for value-based care report requirements?

What Caused the Change?

The biggest push behind value-based care comes from the Medicare Access and CHIP Reauthorization Act (MACRA), which requires doctors with over $90,000 in Medicare Part B charges or over 200 Part B beneficiaries to enroll in the Merit-based Incentive Payment System (MIPS) or an Advanced Alternative Payment Model. MIPS includes a whopping 271 quality measures, and every doctor enrolled has to select 6 of them to report on. Private payers might have different requirements, but most require data collection and value-based care reporting.

The Challenge of Value-Based Care Reporting

Electronic health records are being changed and reconfigured to ease the new burden of reporting, but that doesn’t mean the learning curve has been easy. Unfortunately, the current value-based care metrics are not always easy to find or track, and there are plenty of issues with the system itself. Some doctors feel that tracking puts the emphases on electronic health records (EHR) and not treating patients. Other doctors are concerned that clinical quality is measured on process metrics, like whether or not preventative screenings take place, instead of actual outcomes.

How to Find the Data You Need

One approach involves tying your measurement to overall strategic priorities. One successful healthcare network encouraged all physicians and specialists to focus on 40 total metrics. While most of those metrics were tied to primary care, specialists received alerts at appointments when the patient they were seeing was also overdue for a pap smear or colonoscopy. By encouraging a team effort to meet tracking requirements, this network found great success.

Another successful strategy is creating your own internal metric definitions. One of the most common reporting issues is payers asking providers to report on measures that seem to be identical. However, the difference is usually in the details. To create standard internal metrics, look at the best-practice suggestions from industry leaders and work with the appropriate staff members at your practice. For example, before arriving at a standard definition for diabetes metrics, consult with primary care doctors, diabetes educators and endocrinologists.

While there is no magic way to track and report patient data yet, your practice should be engaged in constantly refining the process to get the best results for your patients. 

Partner with Vetters Enterprises Help with Your Value-Based Care Reporting

Vetters Enterprises specializes in practice management, private practice business support and revenue cycle optimization. We can perform in-depth assessments of your practice or facility and identify potential issues. Let us keep your business as healthy as you keep your patients! Give us a call at (443) 352-0088.

How to Use Patient Reviews to Your Advantage

Did you know that almost 85% of patients use online reviews to evaluate and select physicians? If you don’t have a handle on what online reviews have to say about you and your practice, you can’t afford to do so any longer. How can you harness the power of patient reviews to your advantage?

Good Reviews Matter

Good reviews of your practice online are a big deal. The number of patients using online reviews to determine a provider is rising, along with the number of patients who count them as very important. Almost half of the patients in a 2015 survey indicated that they would consider going out of network solely based on patient reviews. If that doesn’t convince of the power of great online reviews, nothing will!

The Good News

While plenty of physicians loathe online review sites on principle, like restaurants worried about Yelp!, there is plenty to be excited about. The majority of patient reviews are either neutral, somewhat positive or very positive. When patients read healthcare reviews, they are more likely to focus on positive experiences rather than negative experiences. Only 19% of online reviews are negative. That number is high, but there are many ways to encourage good reviews of your practice without stepping into ethical hot water.

How Can You Encourage Patients to Leave Reviews?

The most important thing to keep in mind when asking patients to review you online is never to tell them what to write or to say only positive things. You should also avoid offering an incentive for a positive review, like a gift card or discount. So, how can you encourage patients to leave reviews of your practice online?

Get in the habit of proactively asking for feedback in your patient communications. When you send out an email thanking a patient for attending an appointment, include a link to popular review sites. When checking a patient out, have your receptionists give them an appointment card with the date of the next appointment and a reminder to leave a review online. By routinely reminding your current patients to review your practice online, you will increase the chance of them actually doing so. You can also start by approaching your long-term, most satisfied patients and asking them to write a patient review about your practice online.

Partner with Vetters Enterprises for Great Patient Reviews

Vetters Enterprises specializes in practice management, private practice business support and revenue cycle optimization. We can perform in-depth assessments of your practice or facility and identify potential issues. Let us keep your business as healthy as you keep your patients! Give us a call at (443) 352-0088.

3 Ways to Increase Patient Satisfaction

Maintaining high levels of patient satisfaction isn’t easy, and it can be frustrating hearing negative responses on patient surveys despite your efforts to offer a great experience. Behaviors like empathetic communication can raise patient satisfaction and improve actual clinical outcomes for medical problems including diabetes and the flu. Here are three ways that your practice can increase patient satisfaction.

Improve the Waiting Process Before the Appointment

How can you streamline the waiting process?

  • Provide things to do in the waiting room, like free Wi-Fi or tablets pre-loaded with magazines and books. Unoccupied time will always feel longer than productive wait time.
  • Get patients checked in as quickly as possible, as they are more patient once their basic information has been taken and they feel that they are being taken care of.
  • Always tell patients what amount of time they should expect to wait. Unexplained, uncertain wait times will lead to higher amounts of anxiety and frustration.
  • Provide an excellent amount of quality once patients get into their appointment. Great appointments can offset a long wait.

Spend Time with Your Patients

Most doctors will hear this advice and wonder how they can possibly spend more time with their patients amidst a packed schedule and piles of paperwork. The most satisfied patients have one thing in common—their visit felt like it was long because all of their questions were answered and they didn’t feel rushed. Your practice can make up for lengthy wait times by sitting down and chatting with patients instead of brusquely going through the motions. In one study, 52% of patients preferred a doctor who sat when talking to them, and they perceived that seated visits were 25% longer.

Communicate with Precision

Finally, you should always be clear with patients about their situation. If a patient comes to you with a cold, instead of merely diagnosing it and sending them out the door, go through a timeline of what they should expect from their symptoms. Offer patients an explanation of what they can expect and what to do if things don’t improve. Patients often have an idea of what is wrong and they come to your office for expertise, not just a one-word diagnosis. 

Increase Patient Satisfaction with Vetters Enterprises

Vetters Enterprises specializes in practice management, private practice business support and revenue cycle optimization. We can perform in-depth assessments of your practice or facility and identify potential issues. Let us keep your business as healthy as you keep your patients! Give us a call at (443) 352-0088.

Patient Payments Simplified

Most practitioners don’t know that you are 50% less likely to recoup a patient copay if they leave your office without paying.  This impacts your cash flow more than you know.

I wanted to share with you a great idea from a great company – Payspan.  Some folks who work with Medical Assistance or any of the Beacon Health Options carriers may be very familiar with logging on to Payspan to pick up their EOPs but they have a great program for helping you get that payment up front that you need.  Check out this webinar if you can.

 

Webinar: Simple Techniques for Accelerating Patient Payments

Join us Thursday, October 6th for the Simple Techniques for Accelerating Patient Payments Webinar

If you missed Simple Techniques for Accelerating Patient Payments Webinar join usOctober 6th, 2016 and let us help you accelerate patient payments.

The abundance of high-deductible health plans is presenting unique revenue challengesfor healthcare providers, and many practices are struggling to quickly and accurately collect patient financial responsibility dollars. There are simple tips and solutions every practice can adopt to increase patient revenue and improve operational efficiency.

SAVE YOUR SEAT TODAY
Please join us on Thursday, October 6, for a complimentary webinar titled, “Simple Techniques for Accelerating Patient Payments.” We will be speaking about:

  • Best practices for dealing with the increase in patient responsibility and high-deductible health plans;
  • Best practices for accelerating patient payments; and
  • Innovative patient payment solutions that will get your practice where it needs to be today.

With the shift to new reimbursement models and the increase in out-of-pocket patient responsibility, it is more important than ever for providers to adopt innovative tools in order to stay financially viable. If you are interested in maximizing revenue in today’s evolving healthcare economy, join us at 2:00pm, EDT on October 6th, 2016.

Sincerely,

The Payspan Team

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ABOUT PAYSPAN
With the largest healthcare network in the U.S., we provide payment automation services that improve administrative efficiency, meet regulatory requirements, and enable payers and providers to manage new reimbursement strategies. We bring together healthcare expertise with proven financial services technology to empower a new generation of healthcare economics. CONTACT US

 

Thinking of starting your own practice?

With over 70% of hospital employees getting out and getting back into private practice whether they have done it before or doing it for the first time this article has the top 5 things we recommend our providers do before starting out on their own.  They don’t teach you this in med school!

http://www.kareo.com/gettingpaid/2014/09/the-5-first-steps-to-start-a-new-medicalpractice/

Now of course we recommend outsourcing as many activities as you can, and we can help you with cost effective solutions and personal service that a national company can’t compete with.  Please consider us as a source to help you in improving your reimbursement and gaining efficiencies in your office!